FAQ
Catalogue
Can I get a catalogue?
Delivery note / Receipt
Will you include a delivery note in the shipment?
Delivery note is not included in the shipement. You can download it from My page.
Can I get a receipt?
Yes, please download it* from My Page.
*Downloads are available once the order has shipped.
return / Cancel
Can I return/cancel my order?
Due to the nature of international shipping, we do not accept returns or issue refunds for reasons attributable to the recipient, except in cases of initial defects, damage, loss*, or non-delivery* of the products (*based on the tracking information provided by the shipping carrier).
Others
Do you accept the regisrations/orders from individuals who are not affiliated with a medical institution?
Technika products are sold exclusively to medical institutions, and registrations from individuals are not accepted.
I do not receive emails from Technica.
If you don't receive emails from Technika, please kindly try the following steps :
● Sometimes, emails can end up in you your junk mail folder. Please check your "junk" or "spam" folders, or check the settings of your email environment.
● In case you have set domain-specific receptions setting, please configure them so that you can receive emails from "@technika.co.jp".
Can I register my home address as a shipping address?
Only medical institutions can be registered as shipping adresses.
The price is not displayed.
You need to create a Technika member account. After creating your account, you can log in to check the prices.
Login is required each time you make a purchase.
How can I use the coupon?
You can enter the coupon code on the checkout screen after the cart page.
Shipping
Can you ship to PO Box?
Unfortunately, due to shipping carrier regulations, we are unable to deliver to PO Box.
Can you ship to APO/FPO?
Unfortunately, due to shipping carrier regulations, we are unable to deliver to APO/FPO.
How much is the shipping cost?
Shipping costs are added based on the weight of the ordered items and vary by country of delivery.
We will automatically weigh the items in your cart and display the final shipping cost.
When will my ordered item be shipped?
Our shipping days are Monday through Friday except for National Holidays.
After completing your order, it will be shipped from our warehouse within 1 to 3 days.
However, some items may be on back order, so please contact us for specific delivery dates.
Contact: info@technika.co.jp
Which shipping carrier will you use to ship?
We ship using EMS.
We apologize for the inconvenience, but please note that it is not possible for the customer to specify the delivery carrier.
Can I track my shipment?
Yes, the shipment can be tracked after it is shipped. After shipping from our warehouse, we will provide you with a EMS tracking number.
EMS tracking: https://www.ems.post/en/global-network/tracking
When will my ordered items arrive?
After shipping from our warehouse is complete (after updating the tracking number), your order will arrive according to the schedule below.
However, the arrival schedule is an estimate, so please confirm the shipping carrier's tracking status for the exact expected arrival date and time.
EMS tracking: https://www.ems.post/en/global-network/tracking
Customs Duties
Customs clearance, duties, and taxes
lease comply with all laws and regulations set by the shipping country, region, and state.
Customs clearance requirements vary by destination. Please contact the customs clearance office for details.
Please note that customs clearance procedures may delay delivery from the original delivery date. Thank you for your understanding in advance.
Advance payment of import tax, value-added tax (VAT), etc.
Depending on the delivery country, region, or state, you may be charged an “advance payment of import tax” at the time of order. In such cases, the tax will be waived upon arrival of the goods.
“Advance payment of import tax, VAT, etc.” is equivalent to the amount of import tax, VAT charged on the goods ordered by the customer shipped from Japan to overseas in accordance with the regulations of the country, region, or state of shipment.