FAQ
catalog
Do you have a catalogue?
Yes, please download the catalogue from this page.
Technica General Catalog Dental Surgical Drills and Related Instruments
Technica Animal Medical Equipment Catalog
About orders
Shipping Fee
Please tell me about shipping costs.
Please check here for details.
Payment Method
How can I pay?
Please check here for details.
About cash on delivery
Do you offer cash on delivery?
We are able to accommodate your request.
We accept all major payment methods, please check here .
About delivery notes and receipts
Is a delivery note included?
Not included.
You can download it from My Page .
*You can download it after the product is shipped.
Can I get a receipt?
Yes, it is possible.
You can download it from My Page .
*You can download it after the product is shipped.
You can change the recipient's name, address, and notes, so please make changes as necessary.
Cancellation Policy
Can I cancel an order once it has been placed?
Please note that you cannot cancel your purchase after payment has been completed.
Returns Policy
Can I return it?
Please check here for details.
Shipping and Delivery
Can I specify a delivery date and time?
We cannot accept requests for specific delivery dates and times. We apologize for the inconvenience, but please use the inquiry slip number listed on the shipping notification email or non-delivery slip to specify a delivery date and time or request redelivery.
The item I ordered has not arrived.
You can check the delivery status from the inquiry slip number and delivery number listed in the order confirmation email. Please check it once. Please note that deliveries may be delayed more than usual during busy periods such as the New Year holidays and Christmas, or due to weather conditions such as heavy rain and typhoons. Please understand in advance.
Can I send it overseas?
We do not ship products overseas. We only deliver within Japan (including remote islands).
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About Membership Registration
Can individuals who are not affiliated with a medical institution register and place orders?
Technica is only sold to medical institutions, and we do not accept registrations from individuals.
I haven't received any emails from Technica.
If you do not receive an email from Technica, the following may be the cause.
●Please check your junk mail folder, such as "junk" or "spam," or check the settings of your email environment.
Please set up your email to receive emails from the domain "@technika.co.jp" which has designated reception settings.
Can I register my home address as the shipping address?
Addresses other than those of medical institutions cannot be registered.
The price is not displayed.
You will need to register as a member of Technica.
After registering as a member, you can check the prices by logging in.
You must also log in to make a purchase.
To members transferring from the old site (operating until August 20, 2026)
When you move to this site, you should have received an email from Technica.
Please click the "Activate your account" button in the email.
In addition, for members who have points on the old site, we are distributing coupons as we move to the new site, so please check.
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About coupons
How can I use the coupon?
You can enter the coupon code on the checkout screen after the cart screen.
About the product
Do you have samples available?
The following products are available as samples.
If you would like to purchase this item, simply add it to your cart and check out, just like any other product.
Products and shipping are free of charge.
KSK dental dam sample